Privacy Policy
Local Call UK is a sub-brand of LCMT Digital. Enquiries submitted through this website may include your name, business name, telephone number, email address, trade, service area and any information you choose to provide.
We use that information to respond to your enquiry, assess a possible business relationship, maintain necessary records and protect the service from misuse. Formspree processes the current form on behalf of the site.
We do not treat an enquiry as permission to sell your details to unrelated organisations.
The final policy will identify the verified data controller details, lawful bases, processors, retention periods, cookie and analytics configuration, call-tracking arrangements, international transfers where relevant, security measures and the full process for exercising UK data-protection rights.
For a privacy question, email enquiries@localcall.uk.
This development copy is not a substitute for the final policy that will apply when the production service and tracking configuration are confirmed.
Frequently Asked Questions
Who is the data controller for Local Call UK?
LCMT Digital operates Local Call UK. The data controller is [LCMT Digital — insert registered legal entity name, company number, and registered address before publication]. You can contact the data controller using the details provided in the contact section of this policy.
What personal data does Local Call UK collect from callers?
When a consumer calls a number hosted on one of our trade microsites, we collect the caller's telephone number, the call time and duration, and — when call recording is active — a recording of the conversation. We do not collect payment card data or sensitive personal data through the call tracking system.
Why does Local Call UK record telephone calls?
Call recordings help verify that enquiries are genuine, resolve disputes between Local Call UK and trade partners, and improve service quality. Callers are informed of recording via an announcement played before connection. The lawful basis is legitimate interests, balanced against caller rights.
How long does Local Call UK keep my personal data?
Our data retention schedule sets out retention periods. [Specific periods to be confirmed by the data controller and legal reviewer before publication.] In general, we keep call records for the minimum period necessary to fulfil the purposes described in this policy.
Does Local Call UK share my data with trade partners?
When a call is connected to a trade partner, that partner receives the caller's telephone number as part of the live call connection. Local Call UK does not sell personal data to third parties or share it for marketing purposes unrelated to the specific enquiry.
How do I exercise my UK GDPR rights?
You can submit a subject access request, request erasure, or raise any data concern by contacting us at [data protection contact email — to be inserted before publication]. We will acknowledge your request promptly and respond in full within one calendar month, as required by UK GDPR.
How do I complain to the ICO?
If you are unhappy with how Local Call UK has handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at [ico.org.uk](https://ico.org.uk) or by calling 0303 123 1113. We would always welcome the opportunity to resolve a concern directly before you escalate to the ICO.
